Terms & Conditions

Payment

Mr. Smith accepts the following forms of payment:
Paypal / Credit Card (Via Stripe).

Shipping and Handling:

Domestic orders placed Monday through Friday (excluding holidays) are shipped the next day. Orders placed Saturday and Sunday will ship out the following Monday (excluding holidays).

Rates:

Australia
Standard 1-5 business days $8.95 for Individual Product

$17.90 for two or more products

USA
Standard 3-6 Business Days $10.95 for Individual Product

$21.90 for two or more products

 

Notice: Standard shipping does not come with tracking details. You may be responsible for import duties and taxes on your international order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information.

Returns & Exchange

To ensure you love your purchase we offer exchange within 14 days of purchase, just email Mr. Smith – yes@mr-smith.com.au with all your exchange details including tracking number and we will contact you within 24 business hours. We do not accept returns. You can contact Mr. Smith by email at yes@mr-smith.com.au, faulty or damaged goods will be replaced or refunded. Your replacement or refund is subject to you returning the original copy. If a refund is required it will be provided via which ever form of payment used in the transaction.

Subscriptions

If you decide to cancel you subscription you will no longer be sent editions after your date of cancellation. When you make an order on Mr. Smith your email address will automatically added to our mailing list.

Terms & Conditions

All price quoted are in Australian Dollars (AUD) or US Dollars (USD) based on location. Mr. Smith reserves the right to changes prices set on our website at any time without notice.  We make every effort to package your purchase carefully to avoid any damage incurred during postage. If however you purchase is badly damaged in transit please contact us at yes@mr-smith.com.au for an application of replacement. If you application is accepted, we will replace your purchase in an identical product upon receiving the return of the original damaged product. The purchaser in the event of a replacement will incur all postage costs. If your purchases is part of a limited edition or we no longer have stock of the specific product we may not be able to offer of a replacement product or refund.

Online Security:

Security Policy. When purchasing from Mr. Smith your financial details are passed through a secure server using the latest 128- bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support centre yes@mr-smith.com.au

Privacy Policy:

Mr. Smith is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us. Mr. Smith uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Mr. Smith only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience. Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Need more help?
Please feel free to contact us with any questions.
Email: yes@mr-smith.com.au